Refund policy
THE ONLINE ITALIAN RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@theonlineitalian.com. Please note that returns will need to be sent to the following address: 30 Nellie Rd Norwood 2192
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@theonlineitalian.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as frozen food) custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theonlineitalian.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@theonlineitalian.com. Please note that returns will need to be sent to the following address: [Nellie rd Norwood Johannesburg]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@theonlineitalian.com.
A customer’s invoice is their guarantee.
Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. The Online Italian reserves the right to refer returned goods for assessment by the wholesaler or manufacturer. Customers are required to present their original tax invoice or other proof of purchase.
Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a defect may be. Accordingly, The Online Italian reserves the right to refer returned goods for assessment by the wholesaler or manufacturer prior to replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.
The Online Italian will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s Expiry date and if it is in its original packaging. Should a product be defective the product should be brought back to the store in its original sealed packaging.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.